How the three laundry factories of Ziwei, Xiumei, MengXue achieve accurate delivery through Eschito

Based on information technology, standardization and process-based and based on information technology strength, it is the core driving force of the development of Henan Heqiang Laundry Services Co., Ltd. and its ACE Aisch Laundry Brand. Companies adhering to the concept of "technology inclusive public" to "full standardization, full traceability" of double full quality management as the standard, continuous improvement, continuous upgrading of scientific and reasonable solutions, to provide customers with high-quality, convenient and efficient use of value, to help laundry factory enterprises to enhance operational capacity and profitability.

A few key words about Eschtou

Precise delivery

In short, the entire process of clothing from garment collection to factory delivery, ensuring washing quality, achieves fast, convenient and complete accurate delivery, with the aim of effectively reducing costs through intensive production.

Role of data information

That is, through the decomposition of the work tasks of various positions of the enterprise, in-depth analysis of the post task implementation of the required data information, to the operation interface is concise and clear, the information call path is clear as the guideline, for the post personnel to provide accurate data and information, so that no omission, no redundancy.

Lean data navigation

Laundry production of all aspects of the process according to the voice navigation system voice prompts for guidance operation, staff repeat standardized operation process, and through innovative curing and optimization of known processes, discard ingenuity thinking and experience judgment, so that clothing between the stationaccordingtored according to voice prompts and hanging above the operating standards and flow freely.

According to Aisch General Manager Zhang Wenxuan, Aisch management solution through the results of data, process data and role data, the full embodiment of the action of dismantling, segmentation and system restructuring, in order to fix the position and role positioning, so that employees in the specified time to complete the standard, smooth, transparent laundry process production. Effectively increase productivity and accurate delivery of factories and stores to customers while avoiding missing and missing errors in the laundry process. What is the actual effect of this management system? The reporter connected with several laundry companies that were using the Esshitu management system to hear how they would respond.

Kunshan Ziwei Laundry:

Intelligent customer service becomes a set-up

Communication bridges between stores, factories and customers

Kunshan Ziwei laundry was founded in 1995, with 24 years of professional washing experience, its 18 chain stores, 8 smart cabinet receiving and receiving points, a total of more than 2000 square meters of business premises, as well as a 3000 square meters of highly automated central factory laundry base, is the most well-known washing enterprises in Kunshan area. Is the first customer to be used for external promotion after the successful development of the Eschto management solution.

According to Ziwei Laundry Zhang Meng for the introduction, since the use of Theusechart management system in 2017, Ziwei has set up a special integrated customer service center, and timely problem solving, efficient and accurate data analysis, to achieve a seamless link between laundry factories, stores and customers.

Customer service center can see stores, factories and customers of a variety of real-time information, so, customer service staff can not only quickly feedback to customer issues, to help manage the transfer of work between stores and factories, logistics, but also to find laundry factory flow ingress due to various reasons caused by the backlog, rework and other washing anomalies, Provide truthful feedback to customers via SMS and WeChat APP. Aischletu management system will be based on customer service communication information to collect, through the system big data analysis customer consumption habits and washing requirements, require the factory to provide targeted feasibility of washing programs, in the effective relief of the store front desk work pressure, greatly improve the overall operational efficiency of the factory and stores.

Peony River Xiumei Laundry:

Professional people do professional things.

Clothing accessories are no longer difficult to match

Xiumei Laundry is the first central laundry factory in Peony River City, Heilongjiang Province, the mode of operation of washing enterprises, with the increase of store business volume, laundry factory capacity appears to be very limited, far from meeting the actual demand. And Xiumei Laundry at that time used management software can not achieve the store and factory system interconnection, so that many washing process problems can not be communicated and dealt with in a timely manner, greatly affecting the further development of laundry business.

In 2018, with the expansion of the scale of the laundry factory, by Kunshan Ziwei General Manager Hu General Introduction, Xiumei Laundry to Henan Xinxiang Aishi Laundry Factory for a field visit. Aishi Central Laundry Factory in an orderly, highly intelligent, standardized production process to Xiumei Laundry Wang always impressed, after in-depth exchanges, decided to the end of 2018 in the old plant and some stores to use the Aischtou management system. In 2019, Xiumei Laundry built a new 2000 square meters of new central washing plant, once again choose to install the use of Theeschletu management system.

Wang said that The powerful data and back-office management functions of Aischedu can be timely to understand the status of clothing, find clothes more convenient, factory workload statistics can be better to facilitate factory management and work arrangements. The attachment placement solves the problem of a large number of attachments missing from the laundry factory, and the data visualization system provides an intuitive visual basis for factory production.

Before the store has suddenly urgent clothing, factory staff will be full of factory to find, and spend a lot of manpower to replace the attachment, even this is still inevitable of attachment omissions or mismatch. With the Use of the Eschletu management system, this problem is fundamentally resolved because, according to the standard process settings, once the accessories can not be matched or mismatched, washed clothing can not enter the packaging factory procedures.

The factory arranges production and delivery according to visual data, and for clothing that requires delayed delivery for special reasons, it is also predicted in advance through the system, through the customer service system can let us understand the convenience of clothing status and communication and coordination between customers, increase customer satisfaction, reduce customer complaints.

Hebei Meng Xue Laundry:

Easier laundry factory management

Easier to scale expansion

Hebei Meng xue laundry since 2000 the first central factory laundry was established, the development has been established four central washing factory. The laundry management software used during the operation of the first three factories has remained virtually unchanged in terms of functionality after the expansion of its operating scale. Considering the actual operational needs of the factory and stores, The Korean General of Dream Snow Laundry decided to replace the management software, and for the market at that time a relatively large number of laundry software for a detailed understanding and field visits. Although these software features are relatively powerful, but with the actual expectations there is still a certain gap. It was not until a later chance of access to the Eschlet management system that the software was moved by the software's near-complete functionality and the constant real-time upgrade of after-sales service.

According to Han General, Meng Xue Laundry in the expansion to 20 stores, encountered a development bottleneck. Because a laundry season or holidays, customers send laundry is particularly prone to errors, laundry stores and laundry factories every day to spend a lot of energy to verify the situation of laundry, especially in the handling of customer complaints about clothing, the two sides will often be responsible for the identification of the trouble, so that the operation and management of the store is facing great challenges. He believed at the time that, under such a situation, the model of 20 stores and central factories was already the limit of development, and further down, it was estimated that management would be more difficult.

But since the installation of the use of the Eschletu management system, he found that: the efficiency of the staff has been greatly improved, the original handling of 2000 pieces of clothing, at least overtime to about 22 o'clock, and now the same processing of 2000 pieces of clothing, basically around 18 o'clock can be off work. What's even more surprising is that the 2,100-square-metre laundry plant, with such a large volume of business, is enough for the entire plant to require only 18 employees, including rotating staff.

Aischtou's management system is particularly clear, the staff operation is also very convenient, fixed person, only need to set the operating procedures in accordance with the system, according to voice navigation tips for standardized operation can be, the scene does not need employees to run back and forth, also do not need language communication. Any piece of clothing, simply enter the customer's phone number, can track all the links it goes through and handle details in real time.

Employees are now used to the factory monitoring screen to view the day's work information, all posts can see and query the entire process of washing clothes, ironing and so on, how much clothing the customer sent, how much clothing needs to be processed, what is already processed, what is waiting to be processed, all information at a glance, To achieve intelligent management of the whole process, we are very clear about what they should do.

Han generally concluded with emotion, the use of Theusetu management system the biggest harvest is that the store has been expanded to 35, the efficiency of the great increase also let a lot of groups automatically come to the door, which was previously simply unimaginable things. On the basis of precise delivery, factories and stores reduce costs, including labor, make day-to-day management easy and worry-saving, far exceeding their expectations for the use of management software, providing strong support for the expansion of the scale of Dream Snow Laundry. And Aisch professional process management software design team, according to the feedback of each customer after the real-time update and upgrade of the software, easy to use, rest assured that he has more confidence in the future development of enterprises.

Information provider: Henan Heqiang Washing Services Co., Ltd.

Kunshan Ziwei Cleaning Services Co., Ltd.

Peony River City Xiumei Laundry Equipment Co., Ltd.

Hebei Meng Xue Laundry Service Co., Ltd.

Corporate perspective, not Wash Vision position